For venues with rows
One flat fee. Never a percentage.
And a door that knows your guests.
Most ticketing platforms take a cut of your ticket price, or a monthly subscription, or both. We charge 79 cents a ticket. Flat. That’s the whole price.
Three reasons venues switch
I · The fee
79 cents. Flat. Full stop.
No percentage of your ticket price. No subscription. Free events are free. When your tickets get more expensive, our fee doesn’t. Payment processing passes through at Stripe’s standard rate, shown as one line before checkout. Add-ons (merch and extras) carry a separate 2%.
II · The money
Your Stripe. Your bank.
Ticket sales land in your Stripe Connect balance, then we pay out to your linked bank about seven days after the event — after the refund window, not on our company books. Full refunds return our 79¢ fee too.
III · The door
"Welcome, Steve."
Your door staff scan one QR code and start working: no app to install, no accounts, no logins. Every valid scan greets the guest by name, with perk badges so ushers route them without a clipboard.
The honest comparison
Same $20 ticket, same venue, four platforms. Competitor figures are their own published pricing as of July 2026.
| EventTicketGo | Eventbrite | SimpleTix | ThunderTix | |
|---|---|---|---|---|
| Platform fee on a $20 ticket | $0.79 | $2.53 (3.7% + $1.79) | $1.19 ($0.79 + 2%) | ~$1.00 + subscription |
| Percentage of your ticket price | Never | 3.7% | 2% | None |
| Monthly subscription | None | None* | None | $25/mo (reserved seating) |
| Reserved seating chart | Free — we build it for you | Paid plans | Free builds | $0.55/seat, $250 minimum |
| Where ticket money lands | Your Stripe Connect → your bank | Held by Eventbrite | Your processor | Your gateway |
| When you're paid | ~7 days after the event ends | Starts ~3 days after the event ends | Same day | Nightly |
| Door staff setup | Scan one QR. No app, no logins. | Organizer app + accounts | Organizer app + staff access | App or hardware scanners |
| Greets guests by name at scan | Yes: "Welcome, Steve." | — | — | — |
| Our fee refunded when you refund | Always, on full refunds | No | Yes | n/a (subscription) |
| Your attendees' data | Yours. We don't market to them. | Marketplace and discovery emails | Yours | Yours |
Competitor pricing and policies as published on their own sites and help centers, July 2026, and subject to change (Eventbrite’s has changed 11 times since 2007). *Eventbrite’s human support requires a Pro plan starting at $15/mo. Payment processing (typically 2.9% + 30¢) applies on every platform including ours, and we show it as one honest line before checkout. Our payout is about seven days after the event so refunds can settle before cash hits your bank. If we’ve gotten something wrong here, tell us and we’ll fix it the same day.
The whole night, on one receipt
A 200-seat evening at $20 a ticket, fees passed to buyers. Here’s what everyone gets.
Spring Concert · 200 tickets sold
Your ticket revenue$4,000.00 — every cent
Buyers paid (incl. one fee line)$4,344.50
Card processing (at cost, not ours)$186.50
EventTicketGo$158.00
Same night on Eventbrite, they’d keep~$506 in service fees
Built inside a 400-seat community auditorium.
Not for arenas. For ethical societies, congregations, community theaters, and school stages: the rooms where the usher knows half the crowd, and now knows the other half too.
See your room in itQuestions & Answers
Everything venues ask us.
Straight answers, no fine-print games. If your question isn’t here, reply to any email from us and a human answers.
Pricing & Money
What does EventTicketGo cost?
79 cents per paid ticket. Flat. Never a percentage of your ticket price. No subscription, no setup fee. Extras like merch and experience add-ons carry a separate 2% platform fee. Free and RSVP events cost nothing for tickets.
What about credit card processing?
Card processing (typically 2.9% + 30 cents through Stripe) passes through at cost; we don’t mark it up. Buyers see one line before they pay: “Ticketing + processing” (our 79¢ plus card fees when you pass them through). Per event, you choose whether buyers pay those fees or you absorb them.
When do we get our money?
Ticket sales land in your Stripe Connect balance as they come in. We pay that balance out to your bank about seven days after the event ends— after the refund window, not immediately per sale. That timing is deliberate so refunds can settle cleanly before cash leaves for the bank.
Whose bank account does ticket money land in?
Yours. You complete a short Stripe Connect onboarding from the Payouts page (a few minutes if you already know your bank details). Ticket revenue goes to that connected Stripe account, then to the bank you link there. We never hold ticket money in our own company account.
Is there a fee on free events?
No. Free seats and RSVPs cost you nothing for ticketing. They get the same seat map, QR tickets, and door experience as paid events. If you sell paid merch or add-ons on a free event, the usual 2% add-on fee and Stripe processing still apply to those extras.
What happens to your fee when we refund someone?
On full refunds, we refund our 79 cents too. One honest caveat: Stripe does not return its card processing fee on refunds (true on every platform), which is why you set the refund policy per event.
What about chargebacks?
When Stripe opens a dispute, we record it, mark the order and tickets as disputed so they won’t check in, and alert our ops team. We do not automatically file evidence packets with Stripe yet — you’ll still work the dispute in Stripe (or with us by email) using your order and check-in records. As is standard, dispute liability sits with the event organizer.
Your Seating Chart
How does our auditorium become a seat map?
Send us your seating diagram — even a photo of a paper one — and we build your interactive map for you, free, including row letters, seat numbers, and ADA positions. You review it, we adjust, and you’re selling. There’s no self-serve map builder yet; onboarding is white-glove on purpose.
Can we block off seats?
Yes. When we build (or update) your map, seats can be marked blocked so they never go on sale — tech booth sight lines, holdbacks, and the like. Separately, you can issue comps from the organizer tools for board members or guests. Live one-tap block toggles on the night-of map are not in the dashboard yet; tell us what to hold and we update the chart.
Can we see who's sitting where, and move people?
Tap any sold seat to see the attendee, their party, and whether they’ve arrived. You can move them to better open seats; their existing ticket QR keeps working and shows the new seat at the door, and they get a “Better seats” email. It’s the nicest surprise you can give a loyal member.
How do accessible (ADA) seats work?
Accessible seats are marked on your map and sell through the same page at the same prices. Buyers can pick additional seats in the same order (including nearby seats for companions). We never ask for proof of disability. We do not yet enforce companion-only pairing or ADA release timers in software — those are managed with you when we set up the chart.
What if our event doesn't need assigned seats?
Today EventTicketGo is built for reserved seating. Every event needs a seat map. General admission (capacity-only, no assigned seats) is on the roadmap — we’ll say so rather than pretend it ships today.
The Door
What do our door volunteers need? An app? Accounts?
Nothing to install. On event night, you open your dashboard and show a staff QR; each volunteer points their phone camera at it and the phone becomes a scanner in the browser. No app store, no passwords, no staff accounts to create or revoke. Access is limited to that event and expires a few hours after start on its own.
What do staff see when they scan a ticket?
A full-screen greeting: “Welcome, Steve.” plus the row and seats, large enough to read at arm’s length. Ticket-type perks you configured appear as gold badges. A duplicate scan shows “Already in” with the earlier check-in time, which quietly ends ticket-sharing.
What if someone can't find their ticket or their phone died?
Staff can paste or type the ticket code from the confirmation email into the scanner if the camera can’t read a dim screen. Name-search check-in on the door phone is not built yet — for stuck guests, look up the order in your organizer attendees list and use the ticket link or code from there. Door-side bounce flags are also still on the to-do list.
What if our lobby Wi-Fi is bad?
The scanner talks to our servers over the phone’s connection, so cellular data usually works when lobby Wi‑Fi doesn’t. Confirmation is typically quick on a normal LTE connection. A fully offline mode for dead-zone venues is on the roadmap — we’ll say “roadmap” rather than pretend it exists today.
Tickets & Buyers
Do our attendees need an account or an app?
No. Buyers pick seats on the map, pay with a card (Apple Pay and Google Pay when Stripe offers them on their device), and their ticket arrives by email with a QR code per seat. The email is the ticket. No passwords, no downloads, no printing required. Morning-of reminder emails are not scheduled yet — buyers keep the original confirmation.
Can buyers transfer tickets to someone else?
Yes, from the transfer link on their ticket page or email: they enter the new attendee’s name and email, the ticket updates, the old QR stops working, and the new guest gets a confirmation. The door greets the right person by name.
Can we sell member pricing, VIP packages, or merch?
Multiple ticket types with different prices (member, student, and so on), optional row restrictions, and perk badges at the door. Series packages and paid add-ons (merch, donations, extras) sell at checkout. Scanner redeem-at-merch-table for add-ons is not built yet — add-ons are sold and recorded on the order; fulfillment at the table is still manual. Pay-what-you-can pricing is not in the buyer flow yet.
What happens if we have to cancel an event?
From the organizer tools: cancel and refund every paid order, or message all ticket holders without canceling (for reschedules and parking chaos). Buyers get a plain-language email with your note attached.
Data & Trust
Who owns our attendees' information?
You do. We email your attendees only for their tickets, receipts, transfers, and operational notices you send. We don’t run a marketplace, and we don’t sell or rent your list. Event pages don’t carry advertising pixels; we use first-party analytics for product health (funnels and ops), plus Stripe and email delivery to actually take payment and send tickets.
Who do ticket emails come from?
From your venue’s name (via EventTicketGo), and when attendees reply, the reply goes to your contact address, not our support queue. The event is the star; we’re the ticketing in the footer.
Are we locked into a contract?
No contract, no monthly minimums, no exit fee. You pay per ticket sold and can stop whenever you like. A one-click CSV export of events and attendees isn’t in the dashboard yet — if you need a dump, ask us and we’ll pull it for you.
Getting Started
What do we need to start selling?
Three things: Stripe Connect onboarding from your Payouts page, a seating diagram so we can build your map, and your event details (dates, prices, copy). Most of the calendar time is map-building and a quick review with you — then you publish and sell.
We've never run a ticketed event before. Is that a problem?
Not with us. The door needs zero training beyond “point your camera here.” We’re built for small venues and nonprofits, not arenas — and we’re happy to walk your first show night with you if you want a second set of eyes.