Help
What is this about?
Most fixes are one tap. Venues answer venue questions; we help with tickets and the product.
Your ticket
I need my tickets, a transfer, or a refund
Re-send confirmations, transfer a seat, or request a refund — without waiting on anyone.
The event itself
Parking, program, doors, dress code…
Those belong to the venue. Reply to your ticket email — the reply goes straight to their contact address.
If you still have the confirmation, hit Reply — that is the shortest path.
Organizers
Payouts, the door, seat maps, refunds
Start with the published FAQ, then ask the assistant in organizer mode.
Still stuck? Ask EventTicketGo or email support@eventticketgo.com. Ticket holders: within one business day. Organizers: same business day.